Frequently Asked Questions
If you're looking for a quick answer, we've got you covered.
When is a certain item back in stock?
Hard to say sometimes! With handmade knives the timescale can be several weeks or months.
We recommend you enter your email on the product page you're interested in and we'll send you a one-time email to notify you as soon as the item is available again.
Can you get me a certain knife?
Depending on what you like, we can try. We keep a small selection of ranges we've personally tested and recommend but we're always keen to hear from our customers and visitors about other blacksmiths and knives so contact us and let's have a chat.
How quickly will I get my order?
We always aim to post your order the same business day providing you order before 1pm but this is not always possible. If you're in the UK we send DPD Local, please allow 5 working days for delivery.
International orders take a little longer and we typically aim to have those arrive with you within 5-7 days depending on location.
Can I have a tracking number?
You will receive an email from our courier DPD Local once your parcel has been scanned upon pickup, this will include a link where you can see the status of your order and change various things to suit such as alternative address, date of delivery change, special instructions etc. If you have provided a mobile number you should receive updates via text too.
How do I return my order?
If for any reason you wish to return a knife to us, our address is on our contact page but we do recommend you give us a shout or email us before putting a knife in the post so we can look out for it coming back and let you know when it's arrived.
What if it's damaged on arrival?
We inspect every knife and accessory before posting so if something has arrived and has been damaged in transit, please do not use it and get in touch and we can arrange a return and replacement. Keep all the packaging as you can use it to return the item to us.
Care and repair
How do I get rid of rust spots?
Many Japanese knives are not made of stainless steels and can from time to time get rust spots on the blade. Don't worry!
These can normally be scrubbed off with a little warm water but if you have got a more serious amount of rust on the blade, we recommend laying it flat on a worktop and squeezing some lemon juice over it and allow it to sit on the blade for 5 minutes.
You should then be able to scrub the rust off. This may need repeating if your blade is particularly rusty.
How do I fix tiny chips on my blade?
It can happen over extended use that tiny chips can appear on your blade. Often these don't affect overall performance but if you're concerned they can normally be repaired with a sharpening stone and honing rod.
How can I fix a large chip?
Large chips and dents in the blade often require a regrind or reprofiling of the knife to repair. We can offer this service at a fee of £25 and this includes resharpening.
Please contact us if you have damaged your knife.
How can I look after my knife?
We include some basic tips on a card in each order but if you'd like to find out more about general knife care, check out our care section for lots more information.
How do I sharpen my knife?
For more information about sharpening Japanese knives using either honing rods or whetstones, please visit our sharpening page.
My order failed but the money has been taken out of my account?
When you place an order it has to go through several processes before the order completes. First your bank has to check that your account has enough money and if so it will set aside the amount needed and mark it as 'pending' until all the processes are complete. Important to note, the money doesn't actually leave your account even though it looks like it has, it's just reserved.
Next it goes to the payment system, (in our case if you haven't chosen PayPal it is Stripe) which then checks various things such as address, CVC code, country, IP address etc. If this passes then the order is sent to us and we receive the money. If however this fails for whatever reason, the transaction goes no further and we don't receive the order or the money.
Your bank will then revert the 'pending' funds back to being available but it can take several working days depending on your bank.
This is why sometimes it looks like you've paid for something twice. Frustrating and annoying but standard practice from the banks to help protect you and unfortunately something that is out of our hands.