If you have any questions about our products, need some advice or have a question about an order please get in touch.
Not sure which knife to buy, when something is coming back into stock or want some tips and tricks? Check out these pages first.
Most common enquiries
- How do I choose the right knife for me?
- Do you have a money back guarantee?
- What is your returns policy?
- How quickly will my order be posted?
- International shipments and import duty
- When will out of stock knives will be available?
- My knife has chipped or needs repairing - What can I do?
- My order failed and money went out
Our contact details
Our customer service hours are 10:00-15:00GMT Monday to Friday.
We are a UK based business
We are an online-only UK registered business based in Holmfirth, West Yorkshire. Not having the overhead of a shop means we can do our best to bring world-class Japanese chef knives, accessories and housewear to you quickly and at the best prices possible.
All products listed on the website as "in stock" are ready to ship from our office as soon as your order is completed.