If you have any questions about our products, need some advice or have a question about an order please get in touch.
Not sure which knife to buy, when something is coming back into stock or want some tips and tricks? Check out these pages first.
Most common enquiries
- EU Shipments after 1st Jan 2021
- Coronavirus safety statement
- How do I find the right knife for me?
- Can I browse all your knives at once?
- How quickly will my order be posted?
- When will out of stock knives will be available?
- My knife has chipped or needs repairing - What can I do?
- What is your returns policy?
- More frequently asked questions
Our contact details
Our customer service hours are 10:00-16:00GMT Monday to Friday.
We don't have a phone number but we are extremely fast at responding to emails, Facebook and Instagram messages.
We are a UK based business
We are an online-only business based in Huddersfield, West Yorkshire. Not having the overhead of a shop means we can do our best to bring world-class Japanese chef knives to you quickly and at the best prices possible.