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Returns Policy

If you wish to return any item to us, please contact us at before you post it. 

You are welcome to return your purchase within 30 days under our money back guarantee.

Return postage

Please include your original invoice or at least a note with an order number or your name and contact details and ensure it is packaged up safely and securely. 

All items returned to us should be posted recorded delivery or with a courier that provides a proof of postage. Any item lost in the postal system is the responsibility of the poster until it arrives back. 

Postage refunds

All returned items will be posted at the buyers expense other than where it's a manufacturers fault.

In this instance we will be happy to refund any postage costs along with arranging a replacement. You will need to send us a copy of your postage receipt in order to receive a refund.

Manufacturer faults

If you are returning a knife you believe is in some way defective please let us know. We personally inspect every knife prior to posting and package them carefully to ensure they arrive in perfect condition. 

Chips, wear and tear and damage caused by improper use over time do not constitute a manufacturer fault but if your knife has been damaged in some way, we can repair it in almost all cases so don't panic!

Please note: This does not apply to knives sold from the 'seconds' range.

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Our reputation for quality, accurate reviews and expertise has seen our knives and advice featured in a range of national home and cooking publications.

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