The transition period between the UK and the EU ended on 1st January 2021 and future business will be subject to a new Trade Agreement. Any orders placed by our customers for delivery outside the UK will be treated as an import to the delivery country and, may incur a customs charge before the item is released for final delivery.
There is still significant uncertainty in how the new Trade Agreement between the UK and our friends in the EU will work. Currently, it is not possible to provide exact information as each member state of the EU may impose differing levels of import tariffs and these charges are not yet available.
Shipping to the EU - Your VAT and Import charges
Despite our best attempts to offer a clear shipping policy by refunding import duty, it is clear this is not sustainable for us as a business so unfortunately the only way to continue shipping to the EU is as follows:
- All products prices on the site are shown with UK VAT of 20% applied, if you select a delivery address outside the UK this will be removed at checkout and the final price of your order will have no UK VAT included
- International postage is a flat fee as shown at checkout for your order
- Your items will be processed by the customs of the delivery country where they will charge the VAT rate of that particular country and most likely also an import fee
- The customer is fully responsible for any and all customs fees and VAT charges and will need to pay the customs department before they release your order for delivery.
How much are the fees on my order going to be?
We can't tell you unfortunately, this is what makes it difficult but as a general guide, we recommend allowing anywhere up to an additional 40% on the value of your purchase but typically it's around 25-30% additional cost.
Please note that the prices on the website until you check out do show UK VAT so this is removed during the checkout process.
You can use this Import Duty Calculator to try and get an idea of cost but please note this is simply an estimate and final costs may vary. Please use "HS Code" 691110.
Valuation and Documentation
All our shipments will be clearly labelled as items sold for retail and the value on the relevant customs documentaion will be accurately declared. We will not label an item as a gift or under-declare the retail value on any shipment.
Rejected orders returned to us
When you place your order you are accepting the above terms for shipping outside the UK. If you decide to reject an order that has been shipped under the terms above because the import fees are not acceptable, we will refund your order when the items are returned minus any shipping or return fee as we do not get this back.
If you have any questions about an EU shipment, please email firstname.lastname@example.org and we will do our best to help. Please understand this is a situation that is changing very quickly. Not all the information we need is currently available to answer everything with 100% certainty however, we're doing our best to provide the service we strive for.
We will be reviewing the shipping and charges on a regular basis as more information becomes available and providing updates on this page and our Instagram and Facebook as soon as we can.
All other shipping, returns and terms and conditions remain the same.