International shipping and import charges

We are based in the UK and ship to customers worldwide.

Shipping import and customs can vary significantly from country to country so please be aware of the various shipping terms before completing your order for delivery outside the UK. Obviously we do our best to advise and help but shipping internationally is not quite the same as within the UK.

Available Shipping Rates

▶️ Flat Rate Shipping for orders up to £275. For this we use a range of services and shipping speeds
▶️ Express Global Priority with DHL is available and exact rates are displayed during checkout for your selected items and address
▶️ Free Shipping on all orders over £275

Please note there are some countries and territories where flat rate and free shipping are not available due to the additional tariffs charged by the courier and as such we display the exact price DHL charge for Global Express shipping as the only available option during checkout.

Taxes and Import Charges

All orders shipped outside the UK are sent DDU (Delivery Duties Unpaid) and:

  1. By default, all prices on the site are shown in GBP/£ with UK VAT of 20% applied as standard, if you select a delivery address outside mainland UK this will be removed at checkout and the final price of your order will have no UK VAT included.
    If the website is showing prices in your local currency instead of GBP/£, we have been able to detect you are viewing it from outside the UK and in this instance, prices are then shown excluding UK VAT already.
  2. International postage is displayed at checkout based on your location and items in your order and is either a flat rate fee or free depending on the total value of your order
  3. Your items will be processed by the customs of the delivery country where they will charge the VAT rate of that particular country and most likely also an import fee
  4. The customer is fully responsible for any and all customs fees and VAT charges and will need to pay the customs department before they release your order for delivery.

Please note that we have no control over the speed of local customs processing and it can vary significantly from country to country so please be patient when chasing your order if its status shows as being assessed by customs.

How much are the fees on my order going to be?

We can't give you an exact figure, but as a general guide, typically you will be expected to pay the VAT rate of your country along with an import and potentially a customs processing fee if your order is over a certain value.

You can use this Import Duty Calculator to try and get an estimate of cost but please note this is simply an estimate and final costs may vary. Please use "HS Code" 82119100 if your order contains a knife or 691190 for non-bladed accessories. 

Valuation and Documentation

All our shipments will be clearly labelled as items sold for retail and the value on the relevant customs documentaion will be accurately declared. We will not label an item as a gift or under-declare the retail value on any shipment as this impacts on our ability to correctly insure your order against loss or damage.

Rejected orders returned to us

When you place your order you are accepting the above terms for shipping outside the UK. If you decide to reject an order that has been shipped under the terms above because the import fees are not acceptable, we will refund your order when the items are returned minus the original shipping fee and any return fee and shipping charges as we do not get this back.

If your order was shipped free and is returned due to your refusal to pay duties, we will deduct the cost to us of the original shipping along with the return charges  for which a confirmation receipts can be provided on request.

Will you ship to my country?

We ship worldwide with a range of services but some countries may be excluded at checkout as their shipping service is not always available. If you don't see your country listed, please contact us and if it's possible to ship to your country we will endeavour to help organise it.

Armed Forces and PO Boxes

It is not currently possible to ship to APO or any other PO box service internationally, all international shipments must be to the exact final address location and not a forwarding service.

If your order is returned due to this, we will deduct the cost to us of the shipping and any return fees for which a confirmation receipt can be provided on request.

Channel Islands

Whilst the Channel Islands are part of the UK, we send all our orders by courier and couriers classify the Channel Islands as an international destination because customs clearance documentation is required. Therefore, the UK delivery options are not eligible for orders being sent to the Channel Islands and we quote approximately 3-4 working days for delivery, subject to customs delays and duties.

Deliveries are fulfilled by DHL and the cost is either flat rate or free depending on the value of your order. Please note that you need to ensure that the country selected is Guernsey or Jersey (the Channel Islands) and NOT United Kingdom. If United Kingdom is selected as the country, you will be charged VAT, and your delivery may be delayed.

Enquiries

If you have any questions about an international shipment, please email hello@cuttingedgeknives.co.uk and we will do our best to help.