Frequently Asked Questions


When is a certain item back in stock?

With handmade knives the timescale can be often be months and with some makers the lead time can be more than a year. We recommend you enter your email on the product page you're interested in and we'll send you a one-time email to notify you as soon as the item is available again.

Learn more about Japanese knife stocks

Can you get me a certain knife or product?

We can try - We stock and sell a selection of ranges we've personally reviewed and our aim is to continue finding and selling great knives and accessories so if there's something you're trying to find that's not on our site, get in touch and we'll see what's possible.


How quickly will I get my order?

We process and dispatch all orders on Monday, Wednesday and Fridays. Depending on when you've placed your order we'll get it dispatched as quickly as we can. You can find more information about our shipping (UK and Worldwide) on our postage page here.

Can I have a tracking number?

Dending on your order value and whether you're in the UK or overseas, you will get a tracking notification once your parcel has been scanned upon pickup from us. If your order was over £50 or being sent outside the UK it will be fully trackable. Full tracking information and shipping details.

How do I return my order?

If for any reason you wish to return an item to us, we ask that you contact us first and we will provide full instructions a reference number for your return. Read our full returns policy here.

What if it's damaged on arrival?

We inspect every knife and accessory before posting so if something has arrived and has been damaged in transit, please do not use it and get in touch immediately and we can arrange a return and replacement. Keep all the packaging as you can use it to return the item to us. If possible, take a photograph of any damaged packaging.

My order failed but the money has been taken out of my account

When you place an order it has to go through several processes before the order completes and sometimes this process fails which results in a failed order but your bank will "reserve" the money within their system which can look like it's been taken for payment but this is not the case and we recommend reading about the process and resolution steps below. 

Read more about failed order and pending payments here.

Care and repair

How do I get rid of rust spots?

Check our carbon steel care tips to learn more about looking after your knife.

How do I fix chips on my blade?

It can happen over extended use that tiny chips can appear on your blade. Repair can usually be done at home with a selection of whetstones and for larger chips if you're not confident in doing a repair yourself we recommend sending it to a professional sharpener.

Please contact us for recommendations on sharpening and repairs.

How can I look after my knife?

We include some basic tips on a card in each order but if you'd like to find out more about general knife care, check out our care section for lots more information.

How do I sharpen my knife?

For more information about sharpening Japanese knives using either honing rods or whetstones, please subscribe to our YouTube channel.