Contact Us

If you have any questions about our products, need some advice or have a question about an order please get in touch.

Not sure which knife to buy, when something is coming back into stock or want some tips and tricks? Check out these pages first. 

Most common enquiries

Our contact details

Our customer service hours are 10:00-16:00GMT Monday to Friday.

We don't have a phone number but we are extremely fast at responding to emails, Facebook and Instagram messages.

We are a UK based business

We are an online-only business based in Huddersfield, West Yorkshire. Not having the overhead of a shop means we can do our best to bring world-class Japanese chef knives to you quickly and at the best prices possible.

All our knives and accessories marked as "in stock" are on-hand and ready to ship from our office as soon as your order is completed.