Contact Us

Holiday dates - No shipping

Please note we are away on a family holiday for the week 15-21st August and there will be no shipping that week.

You're welcome to order on the website any time and we'll ship orders on our return on 22nd August. We will endeavour to reply to emails and messages during this time but please allow for a little longer than normal delay.

Thank you - Ally & James

If you have any questions about our products, need some advice or have a question about an order please get in touch.

Not sure which knife to buy, when something is coming back into stock or want some tips and tricks? Check out these pages first.

Most common enquiries

Our contact details

Our customer service hours are 10:00-16:00GMT Monday to Friday.

We don't have a phone number but we are extremely fast at responding to emails, Instagram and Facebook messages.

We are a UK based business

We are an online-only business based in Holmfirth, West Yorkshire. Not having the overhead of a shop means we can do our best to bring world-class Japanese chef knives to you quickly and at the best prices possible.

All our knives and accessories marked as "in stock" are on-hand and ready to ship from our office as soon as your order is completed.