Postage and Returns

We process and dispatch all orders on Monday, Wednesday and Fridays.

If you placed your order before 13:00 on any of those days we try our hardest to get them dispatched same day for you. If you're in mainland UK we send DPD. Typically they deliver next working day (except some parts of Scotland) but please allow up to 5 working days for delivery.

Orders placed on Tuesday and Thursday will be processed and shipped the following day and orders after 11:00am on Friday will ship the following Monday. The delivery service does not include Saturday delivery.

You will receive an email confirmation from us that we've received your order with your order reference number and items and when your order has been dispatched, you will receive an email (and an SMS if you entered a UK mobile number during checkout) from the courier with your tracking reference and an estimated delivery date along with the option to reschedule your delivery at your convenience if required.

Due to most orders containing a knife, you are not able to request a safe place/unattended delivery.

UK Order Shipping Rates

Orders under £50 are charged a small postage fee and sent untracked with Royal Mail as standard. If you wish to pay a higher rate for faster tracked delivery, you can select DPD as an option.

Orders between £50-£100 are again charged a small fee but sent tracked with DPD due to the increased value of the shipment.

All orders over £100 are shipped free with DPD.

To comply with UK law, all orders containing a blade (chef knives, higonokami, craft and childrens knives) are sent DPD and require proof of age on delivery. Other non-bladed items where DPD has been selected also require proof of age as part of our DPD account setup.

Worldwide Shipping from UK

All international orders are sent DDU (Delivery Duties Unpaid) and we offer the following range of options.

▶️ Flat Rate Worldwide shipping at £25 for orders up to £275. For this we use a range of services and shipping speeds
▶️ Express Global Priority with DHL is available and exact rates are displayed during checkout for your selected items and address
▶️ Free Worldwide Shipping on all orders over £275

Please note that we have no control over the speed of local customs processing and it can vary significantly from country to country so please be patient when chasing your order if its status shows as being assessed by customs.

Full international shipping terms and conditions.

Over 18 Policy and ID on delivery

Any UK order containing a blade is sent with DPD and you will be required to prove you are over 18 years of age to take delivery of it in line with our Over 18 Policy which we are required by the Offensive Weapons Act 2019 to implement.

No matter how old you are, you may be asked to provide either a driving licence or passport number to the driver to enter into their scanner in order to release the parcel. Without this unfortunately we are unable to legally verify the order has been delivered to someone over 18.

No order containing a blade can be delivered to a PO box, left unattended or in a safe place.

Please refer to our Over 18 Policy for full detail before placing your order. Any orders returned to us due to lack of verification will be refunded minus the cost of shipping.

Returns or incomplete deliveries

If you are returning the knife as part of our 30 day money back option simply because you're not happy with the item you've bought or it's just not quite right once you've got it in your hand, you must cover the cost of postage and we recommend you insure the package in case of damage or loss on its way back to us as otherwise we will not be able to refund any damaged or lost items for you.

If your order is returned to us due to an incorrect or insufficient address, you are unable or unwilling to prove you are over 18 or you are not available to receive the delivery for any reason and haven't rescheduled it, we will either charge you to re-send the package or deduct the cost of shipping from any refund.

If you believe you have received a faulty product or something has been damaged during transit, please contact us.

Packaging & Invoices

We send all orders out in unbranded packaging, either in card boxes or eco-friendly mailing bags depending on the items although boxes are sealed with craft tape that has our branding and name on it.

For those asking about packaging for gifts, all orders include a packing slip but this does not include pricing information. If you require a tax invoice for your order, please contact us.

As often as possible we use cardboard boxes, paper packing and biodegradable bubble wrap (it's normally green in colour). Our mailing bags have an additional spare sticky tab so you can reuse it yourself if you wish and the bags themselves are compostable.

Our Stock

All of our stock is held and shipped directly by us in the UK and is on hand ready to post on the shipping schedule above. We've already imported the stock to the UK so the price you see on the website is including UK VAT (which is removed during checkout for international orders) and any relevant postage costs are clearly displayed during checkout.