We process and dispatch all orders on Monday, Wednesday and Fridays.
Every UK order over £100 gets FREE fully trackable next working day delivery with DPD
If you placed your order before 13:00 on any of those days we try our hardest to get them dispatched same day for you. If you're in mainland UK we send DPD. Typically they deliver next working day (except some parts of Scotland) but please allow up to 5 working days for delivery.
Orders placed on Tuesday and Thursday will be processed and shipped the following day and orders after 11:00am on Friday will ship the following Monday. The delivery service does not include Saturday delivery.
You will receive an email confirmation from us that we've received your order with your order reference number and items and when your order has been dispatched, you will receive an email (and an SMS if you entered a UK mobile number during checkout) from the courier with your tracking reference and an estimated delivery date along with the option to reschedule your delivery at your convenience if required.
Due to most orders containing a knife, you are not able to request a safe place/unattended delivery.
UK Orders under £100
Orders under £50 are charged a small postage fee and sent untracked with Royal Mail 1st Class as standard. If you wish to pay a higher rate for faster tracked delivery, you can select DPD as an option.
Orders between £50-£100 are again charged a small fee but sent tracked with DPD due to the increased value of the shipment. Please note that all orders delivered with DPD do require ID as this is a default setting on our DPD shipping account.
Worldwide shipping from the UK
Free worldwide shipping from the UK on all orders over £275
All international orders are sent DDU (Delivery Duties Unpaid).
If your order total is over £275 we offer free worldwide shipping, you can select free shipping at checkout. Orders sent with free shipping are sent using a variety of fully tracked services and delivery times may vary. If you prefer a priority paid service or your order total is under £275, it will be sent using DHL Express which typically takes between 3-7 days depending on your location.
Please note that we have no control over the speed of local customs processing and it can vary significantly from country to country so please be patient when chasing your order if its status shows as being assessed by customs.
Over 18 Policy and ID on delivery
Any UK order containing a knife is sent with DPD and you will be required to prove you are over 18 years of age to take delivery of it in line with our Over 18 Policy which we are required by the Offensive Weapons Act 2019 to implement.
No matter how old you are, you will be required to provide either a driving licence or passport number to the driver to enter into their scanner in order to release the parcel. Without this unfortunately we are unable to legally verify the order has been delivered to someone over 18.
No order containing a blade can be delivered to a PO box, left unattended or in a safe place.
Please refer to our Over 18 Policy for full detail before placing your order. Any orders returned to us due to lack of verification will be refunded minus the cost of shipping.
Returns or incomplete deliveries
If you are returning the knife as part of our 30 day money back option simply because you're not happy with the item you've bought or it's just not quite right once you've got it in your hand, you must cover the cost of postage and we recommend you insure the package in case of damage or loss on its way back to us as otherwise we will not be able to refund any damaged or lost items for you.
If your order is returned to us due to an incorrect or insufficient address, you are unable or unwilling to prove you are over 18 or you refuse delivery for any reason, we will either charge you to re-send the package or deduct the cost of shipping from any refund.
Should you need to return a faulty item, please see our in depth returns page and contact us first.
Packaging & Invoices
We send all orders out in unbranded packaging, either in card boxes or eco-friendly mailing bags depending on the items although boxes are sealed with craft tape that has our branding and name on it.
For those asking about packaging for gifts, our return address is on the courier shipping label but apart from that there's no other branding and all orders contain a packing slip with no pricing information on it. If you require a tax invoice for your order, please email us for a copy of one.
As often as possible we use biodegradable bubble wrap (it's normally green in colour) and our mailing bags have an additional spare sticky tab so you can reuse it yourself if you wish and the bags themselves are compostable.
All of our stock is held and shipped directly by us in the UK and is on hand ready to post on the shipping schedule above.
We've already imported the stock to the UK so the price you see on the website is including UK VAT (which is removed during checkout for international orders) and any relevant postage costs are clearly displayed during checkout.