Postage and Returns

22nd - 31st October 2021 holiday shipping dates:

It's half term here and we're taking a little family time for a break before we start getting excited for Christmas! 

We won't be shipping orders 25th-29th October and any orders placed after 1pm today (22nd October) will be shipped on our return on Monday 1st November.

Please note this when placing your order and we'll get your knives and goodies sent as soon as we're back.

In the meantime, if you have any questions or need advice etc, we will be monitoring emails and messages so do get in touch (unless it's to ask when your order is shipping).

Thank you.

Ally & James


Every mainland UK order over £50 gets FREE fully trackable next day delivery via DPD Local. Orders under £50 are charged a small postage fee and sent with Royal Mail.

UK Orders

We process and ship all orders on Monday, Wednesday and Fridays.

If you placed your order before 11:00am on any of those days we try our hardest to get them dispatched same day for you. If you're in mainland UK we send DPD Local. Typically they deliver next working day (except some parts of Scotland) but please allow up to 5 working days for delivery.

Orders placed on Tuesday and Thursday will be processed and shipped the following day and orders after 11:00am on Friday will ship the following Monday. Please note that the delivery service does not include Saturday delivery.

You will receive an email confirmation from us that we've received your order with your order reference number and items and when your order has been dispatched, you will receive an email (and an SMS if you entered a UK mobile number during checkout) from the courier with your tracking reference and an estimated delivery date along with the option to reschedule your delivery at your convenience if required.

Orders under £50 posted with Royal Mail are sent standard post and are not tracked.

EU and International orders

IMPORTANTPlease refer to our international shipping page here for further information on orders sent to the EU now the UK has left the European Union.

All international orders are sent DDU (Delivery Duties Unpaid) and using Royal Mail Tracked & Signed and have tracking and require a signature on delivery although some destinations may ship with a more cost effective service but we will always send with a tracking reference on orders over £50.

Please note that we have no control over the speed of local customs processing and it can vary significantly from country to country so please be patient when chasing your order if its status shows as being assessed by customs.

Returns and refused deliveries

If you are returning the knife as part of our 30 day money back option simply because you're not happy with the item you've bought or it's just not quite right once you've got it in your hand, we ask that you cover the cost of postage and that you keep a proof of postage receipt as any returns are the responsibilty of the sender until they reach us. 

If you are returning a faulty item, we will happily cover the cost of postage in any refund. 

IMPORTANT - If your order is returned to us due to an incorrect or insufficient address or refused delivery due to customs fees, we will charge you to re-send the package so please take care when entering your shipping address at checkout or deduct the cost of shipping from any of your order refund.

For further details please see our in depth Returns page.

Packaging

We send all orders out in unbranded packaging, either in recycled card boxes or eco friendly mailing bags depending on the items. For those asking about packaging for gifts, our return address is on the courier shipping label but apart from that there's no other branding. 

As often as possible we use biodegradable bubble wrap (it's normally green in colour) and our mailing bags have an additional spare sticky tab so you can reuse it yourself if you wish and the bags themselves are compostable. 

Our Stock

All of stock is shipped directly by us in the UK and is on hand ready to post on the shipping schedule above. We've already imported the stock to the UK so the price you see on the website is including UK VAT (removed for international orders) and any relevant postage costs are clearly displayed during checkout.