If you wish to return any item to us, please contact us at firstname.lastname@example.org before you post it and we'll provide you with instructions on safe return.
You are welcome to return your purchase within 30 days under our money back guarantee as long as the product is unused and in the original packaging.
All items returned to us under the 30 day money back promise should be sent with a service that provides a proof of postage and requires a signature on delivery along with a relevant amount of insurance coverage.
Items being returned under the 30 day money back promise are the responsibility of the sender until they arrive with us so please ensure you package them securely and have a relevant amount of insurance cover on the package.
All returned items will be posted at the buyers expense other than where it's a manufacturers fault. In this instance we will be happy to arrange for a courier to collect the faulty item or refund the cost of return postage if it's more convenient for you to post it yourself.
If you are returning a knife you believe is in some way defective please let us know before you send it. We personally inspect every knife prior to posting and package them carefully to ensure they arrive in perfect condition.
Chips, wear and tear and damage caused by improper use over time do not constitute a manufacturer fault but if your knife has been damaged in some way, we can nearly always repair it (for a fee) so don't panic!
Knives sold as reconditioned or seconds
These are clearly labeled on the site and if they've been used or sold as having a manufacturing fault or blemish, we will not exchange these for another item but you are welcome to return it for a refund of the discounted purchase price paid for the item as long as the knife is in the condition it was sold.