Wrapping your knife
If you want or need to return a knife to us for repair or exchange then please email us first before sending anything. So we can keep track of it include a note with your email address, order number, mobile and return address and any other details you think might be handy.
Then pack the knife really, really well. Think about those that have to handle it at the Post office and look after them and their fingers. You parcel is going to be sorted, thrown around, put on conveyor belts and into van before handed over so make sure your packaging is up to the task.
If you have the box return it in that but wrap in it in some additional packing, taped up and ideally in a postage bag.
If you don't have the box then wrap some corrigated card board that is at least 50mm or 2 inches longer than the blade around the blade first leaving the handle stuck out. This should stop the blade from "popping" out the end as the card board should hit the bolster of the handle if dropped. Then wrap it in another layer or three of more card board around the whole knife and of course lots of tape. Then bag it up and send it over.
Please respect the safety of those handling the knife through out its journey and wrap it well, think about how you would be happy to receive it yourself and then add some more wrapping to be sure :)
All items returned to us should be posted recorded delivery or with a courier that provides a proof of postage. Any item lost in the postal system is the responsibility of the poster until it arrives back.
All returned items will be posted at the buyers expense other than where it's a manufacturers fault.
In this instance we will be happy to refund any postage costs along with arranging a replacement after we have inspected the knife. You will need to send us a copy of your postage receipt in order to receive a refund.
If you are returning a knife you believe is in some way defective please let us know before you send. We personally inspect every knife prior to posting and package them carefully to ensure they arrive in perfect condition.
Chips, wear and tear and damage caused by improper use over time do not constitute a manufacturer fault but if your knife has been damaged in some way, we can repair it (for a fee) in almost all cases so don't panic!
* This does not apply to knives sold from the 'seconds' range.
Knives sold as reconditioned or seconds
These are clearly labeled on the site and if they've been used or sold as having a manufacturing fault or blemish, we will not exchange these for another item but you are welcome to return it for a refund of the discounted purchase price paid for the item as long as the knife is in the condition it was sold.