Ebony handle with single marble buffalo horn bolster

Ebony handle with single marble buffalo horn bolster

Name: Ebony handle with single marble buffalo horn bolster
Brand: Cutting Edge Knives
SKU: HAND-013
Price: 70.00 GBP
Availability: OutOfStock

£70.00

Product variants

Currently out of stock

Beautiful in its simple style with the dark ebony and contrasting lighter marble bufflao horn bolster this handle is an especially popular handle choice for knives with a strong damascus or patterned finish.

SIZE: Medium (Length: 135mm / Weight: 61g) - Designed primarily for 210mm gyuto knives but also suitable for knives between 165-240mm in length so ideal for small to mid sized gyuto, santoku, bunka and nakiri.

Product Code: HAND-013

Is what I wanted.

Not as shown in pictures

Although I have asked immediately after my purchase if the handle in the pics was the handle to be shipped and asked for pics otherwise or cancellation of my order, I never received a reply to any of my numerous emails.

Not only have I paid 2 handles with one of them (ebony; the horn is just boring) being far off my expectations and the 2nd one having a tilted tang hole resulting in a tilted handle installation unless the tang hole is enlarged by an unacceptable bit. I even had to pay 55.22 Euros in customs/tax/handling for 2 handles which I do not like or which have a tilted tang hole.

Hi,

Thanks for the review, we're sorry to hear you find the products unsatisfactory although we do clearly note on our site that items with natural materials such as ebony or buffalo horn etc will vary it's hard for us to be able to account for something being boring.

I've located your order and searched our emails for your name, your email and order reference and I can't find a single email from you either prior to or after your purchase so please can you forward the emails you sent to me at james@cuttingedgeknives.co.uk so I can at least look further into why they never arrived because I can assure you we would never ship an order that a customer requested to be cancelled and if the tang slot on the handle is also faulty we would request some better photos than the one in the review and we can discuss a return for that one if necessary.

But as mentioned, the first we are hearing about any of these issues is a negative review so it's difficult to do anything up to this point.

Regarding the import duty, our international shipping terms are clearly outlined and indeed you ticked a box during checkout to confirm you read and agreed to them so I don't think it's reasonable to complain about import duty in this instance.

Please do forward the emails you sent before though, I will investigate this and I apologise that you didn't get a reply to those.

James

Not exactly what it looks like in the picture as the horn ferrel was a different colour to what I got. I was still happy with the product though so 4/5 stars.

5 stars: 3 (50%)
4 stars: 2 (33%)
3 stars: 0 (0%)
2 stars: 0 (0%)
1 star: 1 (17%)

Is what I wanted.

Not as shown in pictures

Although I have asked immediately after my purchase if the handle in the pics was the handle to be shipped and asked for pics otherwise or cancellation of my order, I never received a reply to any of my numerous emails.

Not only have I paid 2 handles with one of them (ebony; the horn is just boring) being far off my expectations and the 2nd one having a tilted tang hole resulting in a tilted handle installation unless the tang hole is enlarged by an unacceptable bit. I even had to pay 55.22 Euros in customs/tax/handling for 2 handles which I do not like or which have a tilted tang hole.

Hi,

Thanks for the review, we're sorry to hear you find the products unsatisfactory although we do clearly note on our site that items with natural materials such as ebony or buffalo horn etc will vary it's hard for us to be able to account for something being boring.

I've located your order and searched our emails for your name, your email and order reference and I can't find a single email from you either prior to or after your purchase so please can you forward the emails you sent to me at james@cuttingedgeknives.co.uk so I can at least look further into why they never arrived because I can assure you we would never ship an order that a customer requested to be cancelled and if the tang slot on the handle is also faulty we would request some better photos than the one in the review and we can discuss a return for that one if necessary.

But as mentioned, the first we are hearing about any of these issues is a negative review so it's difficult to do anything up to this point.

Regarding the import duty, our international shipping terms are clearly outlined and indeed you ticked a box during checkout to confirm you read and agreed to them so I don't think it's reasonable to complain about import duty in this instance.

Please do forward the emails you sent before though, I will investigate this and I apologise that you didn't get a reply to those.

James

Not exactly what it looks like in the picture as the horn ferrel was a different colour to what I got. I was still happy with the product though so 4/5 stars.

Handle

Amazing handle ,and more importantly amazing service!
Gave my shindo gyuto a new character,and I love it!

Ebony handle with single marble buffalo horn bolster

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