Christmas & New Year Shipping and opening 2024/25
Christmas Shipping Cut Off Dates
UK Orders - EVRi & DPD
All orders for UK mainland addresses and non-remote locations for pre-Christmas delivery must be placed no later than 10am on Friday 20th December and they will be dispatched on a pre-Christmas service according to the timetables of both EVRi and DPD.
We will be shipping every day in the week 16-20th December.
ℹ️ Please note that both EVRi and DPD services are next working day and do NOT include Saturday delivery.
Packaging and Signatures
If you are sending an order direct to a friend or family member as a gift, please be aware that any item that contains a blade is shipped with DPD (UK) and by law requires a signature of someone who can prove they are over 18 and cannot be left unattended.
To avoid potential disappointment we recommend you advise the recipient in advance of the delivery time slot and date so they can be available. Our orders are shipped with a packing slip that has no pricing information and our packaging does contain some branded packing tape and a return name and address on the shipping label.
Worldwide Orders - DHL Express
We will ship according to DHL's published timetables (please check for your country/continent) for international destinations but please note we do not guarantee pre-Christmas delivery on any orders placed as the speed of customs clearance varies significantly from country to country and while usually very quick with DHL it is not in our control and so not possible to guarantee.
Any order for UK and Worldwide placed after the cut-off will be dispatched on Monday 23rd but will not arrive in time for Christmas.
We strongly recommend ordering as early as possible to give us the opportunity to resolve any unexpected problems should they arise.
Christmas and New Year Shipping
We are an online only shop so you are welcome to browse and place your order any time over the Christmas and New Year period. During the following closed dates, we will not be processing or shipping orders.
❌ 24th, 25th and 26th December
✅ 27th December - UK and International orders will be shipped
❌ 28th, 29th, 30th, 31st December and 1st, 2nd, 3rd, 4th and 5th January 2025
✅ 6th January 2025 onwards - Return to normal shipping dates
Any orders placed after the cut off for Christmas delivery will be processed and shipped on Friday 27th December and after this, the next shipping date will be Monday 6th January 2025 beginning with outstanding orders placed earliest.
Money back promise extension
If you're ordering something as a gift, don't worry! Our 30 day money back policy is extended until the end of January 2025 so anything bought in December has an extended cover just in case you need to return it. Please note that only products that are completely unused and returned in their original box will be refunded.
Customer service messages and enquiries
Any messages sent on Instagram or by email will be replied to up to 23rd of December and on 27th December then again when we're back in on Monday 6th January 2025. We will monitor messages and email during our closed dates above but please allow for longer response times while we are not in the office.
If you've left it to the last second or only just found us, our Gift Cards are sent instantly by email and can be redeemed any time.
Merry Christmas and thank you for your custom and support this year!
Ally & James 🎁